customer service Etiqueta

Digital-first customer service: The importance of offering unique service experiences

Digital-first customer service: The importance of offering unique service experiences   The role of customer service in a customer’s end-to-end journey has become so much more than addressing concerns and resolving issues. Service is now an integral part of the entire customer experience (CX)—from initial inquiry to product purchase, usage, and support. Consumers’ expectations of the brands they […]